CSAT calculator
Calculate your Customer Satisfaction Score from satisfied and total survey responses. Free, instant and no sign-up.
Your responses
CSAT % = satisfied responses ÷ total responses × 100.
Your result
Enter your response counts to see your score.
What is a CSAT calculator?
A CSAT calculator works out your Customer Satisfaction Score as the percentage of customers who rated their experience as satisfied. Enter the number of satisfied responses (4 or 5 on a 5-point scale) and the total responses from your feedback form to get your score.
Support quality
Rate every closed ticket and see how satisfied customers are with your help.
Purchases and onboarding
Measure satisfaction at the key moments of the customer journey.
Events and training
Score workshops, webinars and classes from participant feedback forms.
Trend reporting
Report one clear percentage to your team every month.
Collect CSAT responses with BeeForm
A CSAT survey is one rating question. Build it in BeeForm, send it right after the experience you want to measure, and enter the totals above.
Ask the CSAT question
Add "How satisfied were you with your experience?" as a 1-5 scale question.
Add a comment box
Add an optional open question so unhappy customers can tell you what went wrong.
Share the link
Send the form by email, chat or your website. Every answer is saved automatically.
Count satisfied answers
Use the responses page to count the total responses and the 4 and 5 ratings, then enter them above.
Ready to collect your responses?
Build a beautiful form with BeeForm, share it, and track responses as they come in.