Support
How can we help?
Find a quick answer below, or send us a message and a real person will get back to you.
Contact us
Can't find your answer? Send us a message. We usually reply within 1 to 2 business days.
Response time
Usually within 1 to 2 business days. Pro and Business customers get priority.
To help us help you
Include the form link or name, what you expected, what happened, and your browser. Screenshots by email are welcome. Never send passwords or card numbers.
Privacy and legal
Read our Privacy Policy, Terms and Cookie Policy. For data requests, choose "Privacy or data request" as the topic.
Frequently Asked Questions
How do I get started?
Sign up for free, then create a form from the dashboard or start from a template. You can also install the BeeForm add-on from the Google Workspace Marketplace to restyle forms you already have in Google Forms.
How do I connect my Google account?
Open your account settings and choose Connect Google account, then approve the access on Google's screen. You can disconnect it at any time from the same place, or revoke access at myaccount.google.com/permissions.
The add-on is not showing up in Google Forms. What should I do?
Make sure the add-on is installed from the Google Workspace Marketplace and that you are signed in to the same Google account in Google Forms. Reload the form, then open the Add-ons menu. If it still does not appear, send us a message with your Google account email and what you see.
My form is not accepting responses. Why?
Check whether the form has a response limit or a close date, since BeeForm closes the form automatically once either is reached. Also check that the form is published and that you are using its public link.
Where can I see and download my responses?
Open the form and choose Responses. From there you can search, filter, view analytics (on paid plans) and export to Excel or generate a PDF report.
How do I invite people to my team?
Open Team in the dashboard, choose a workspace and invite people by email. Invitations expire after 7 days, and you can send a new one at any time. Members get a role that decides what they can do.
How do I upgrade, downgrade or cancel?
Go to Account, then the billing tab. Upgrade there, or choose Manage subscription to change plan, update your card, download invoices or cancel. If you cancel, you keep your paid features until the end of the period you paid for.
Can I get a refund?
You can request a refund within 30 days of a charge using the contact form above and choosing Refund request. We review each request and may approve it in full, in part or decline it. See the Terms of Service for details.
I was charged but my plan did not change.
Plans usually switch on within a minute of payment. Refresh the billing page. If it is still wrong after a few minutes, contact us with the email on your account and we will fix it.
How do I delete my account or my data?
Email us from the address on your account and choose Privacy or data request as the topic. Cancel any paid subscription first. You can delete individual forms and responses yourself at any time.
How is my data protected?
Data is encrypted in transit, Google connection tokens are stored encrypted, and payments are handled by Stripe, so we never see your full card number. Read our Privacy Policy for more.
Someone is using a BeeForm form for phishing or spam. How do I report it?
Send us the link to the form using the contact form above and choose Report an abusive form. We review reports quickly and remove forms that break our rules.
Which browsers are supported?
The latest versions of Chrome, Edge, Firefox and Safari on desktop and mobile.
Do you offer priority support?
Yes. Pro and Business customers get priority support. Send your message from the account you pay with so we can find your plan quickly.