CES calculator
Calculate your Customer Effort Score from your survey responses on any scale. Free, instant and no sign-up.
Responses per score
1 = strongly disagree, 7 = strongly agree with "The company made it easy for me to handle my issue." Use Add score to match the scale of your survey.
Your result
Enter your response counts to see your score.
What is a CES calculator?
A Customer Effort Score (CES) calculator shows how easy it is for customers to do business with you. Enter how many responses you received for each score, from 1 (strongly disagree) up to 7 or any scale you use, and it gives you your average CES and the share of favorable responses from your feedback form.
Support interactions
Find out how easy it was for customers to get an issue resolved.
Onboarding
Spot steps where new users struggle and remove the friction.
Self-service flows
Measure effort in help centers, checkouts and account settings.
Retention
Low effort is a strong predictor of loyal, returning customers.
Collect CES responses with BeeForm
A Customer Effort Score survey is a single agreement question. Build it in BeeForm, send it after a support chat, purchase or onboarding step, and enter the counts above.
Ask the CES question
Add "The company made it easy for me to handle my issue" as a 1-7 scale question from strongly disagree to strongly agree.
Ask what to improve
Add an optional open question about what would have made it easier.
Share the link
Send the form by email, chat or your website. Every answer is saved automatically.
Count each score
Use the responses page to count how many people chose each score and enter them in the calculator.
Ready to collect your responses?
Build a beautiful form with BeeForm, share it, and track responses as they come in.